Interview with Marja Koopmans, director of Alexa smart home, on how embracing the Matter standard will help Amazon realize its vision of ambient intelligence (Jennifer Pattison Tuohy/The Verge)

How to improve customer experience – Zoho SalesIQ  —  Not long ago, “If you build it, they will come” was the status quo for businesses.  Irrespective of what the customer actually needed, businesses mass-produced things and people flocked to buy from them.

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